Customer Care - Datenmanagement und Datenintegration mit Lobster-Software

UN SERVICE À LA CARTE.

CUSTOMER CARE LOBSTER.

À ce jour, notre équipe Customer care suit plus de 1 700 clients. Nous
sommes le premier interlocuteur pour vous soutenir et vous conseiller
individuellement. Vous mettre en relation avec nos services spécialisés.
Nous établissons des devis et nous nous chargeons du suivi. Coordonnons
les ateliers et organisons la Lobster Academy. Car le client est toujours roi.

DÉCOUVRIR L'ÉQUIPE

CUSTOMER CARE TEAM.
CALL. CONSULTING. CONCEPT.

UN CHEF D'ÉQUIPE À L'ÉCOUTE.

MATTHIAS OSWALD, RESPONSABLE CUSTOMER CARE

happy-customers@lobster.de

Toujours là pour les clients Lobster. Sans jamais perdre de vue la customer experience. C'est l'incarnation du service client. Un interlocuteur présent au moindre accroc. Un prestataire convaincu. Avec des concepts clairs pour votre entreprise. Votre secteur.

SYMPA. COMPÉTENTE. ENGAGÉE.

CLAUDIA RIVOLIS, ÉQUIPE CUSTOMER CARE & CONSULTING NORDICS & UK

happy-customers@lobster.de

Be happy! Ce n'est pas que sa philosophie de vie, mais aussi sa façon de gérer les clients. Déjà depuis janvier 2020, elle s'occupe de tous les comptes Lobster en Allemagne et en Europe. Attentive, chevronnée, prévoyante. Des questions complexes ? Elle connaîtra les réponses.

OSER INNOVER, ÊTRE CURIEUX.

ANNA GÖPFERT, ÉQUIPE CUSTOMER CARE

happy-customers@lobster.de

Les défis sont là pour être relevés. Grâce à une organisation efficace. Un service client ciblé pour votre entreprise. Et la capacité à vous enthousiasmer pour de nouvelles solutions clients digitales.

DEMANDER. C'EST GAGNER.

NOUS VOUS RÉPONDRONS AUSSITÔT.

Contactez-nous par téléphone :
+49 8 15 75 90 99 – 44

Lobster_pro 4.4/4.5	UPDATE COURSES
Target group	New course content for experienced users
Basic system maintenance.	Maintenance mode. Safe mode. Tracking status and tracking status workflow. External links.
New functions	Make passwords expire and require new ones. Event recorder. Load, save and manipulate test sets. Nested portals and business object masks. Open View, close Request and transfer Data.
New configuration	Work with lists in events. Use context menus. General ribbon buttons and data grids. Use collective projections in data grids. Uniform calculation expressions.
New modules	Free components. In-house type definitions.
Participants’ preferred topics	Alle All participants are invited to suggest topics in advance. These topics will be dealt with during the final sessions, provided they are of general interest to the group.

	1st Person	2nd Person	3rd Person
UPDATE COURSE	€ 1,750	€ 1,312.50	€ 1,312.50

	Lobster_pro Portal course
Target group	EDI specialists
Introduction	The configuration is clearly set out in five steps, without going into too much detail on process modelling (see foundation course).
System design	System architecture and option to expand.
Portal	Form designer portal: Communication between portal and profile. Transfer data from object masks to a portal. Upload function with immediate further processing. Download function for prepared Excel and PDF files.
Display different data sources	Access to the Lobster_pro database. Access to another database via SQL/JDBC. Simultaneous display of a web service.
Data import/export	Batch import with error resolution. Creation of CronJobs in Lobster_data. Delivery of a separate web service.
Dashboards	Display external data in a dashboard.

	1st person	2nd person	3rd person
PORTAL COURSE	€ 1,500	€ 1,125	€ 1,125

	1st participant	2nd participant	3rd participant
Basic Training	€ 1,500	€ 1,125	€ 1,125
Advanced Training – per unit (Webservices, Advanced Mapping, Portal)	€ 699	€ 524,25	€ 524.25

UN SERVICE À LA CARTE.

CUSTOMER CARE TEAM.
CALL. CONSULTING. CONCEPT.

UN CHEF D'ÉQUIPE À L'ÉCOUTE.

SYMPA. COMPÉTENTE. ENGAGÉE.

OSER INNOVER, ÊTRE CURIEUX.

DEMANDER. C'EST GAGNER.

NOUS VOUS RÉPONDRONS AUSSITÔT.

ENTREPRISE

PRODUITS

Références

Partenaires

Services

CARRIÈRE

Ne ratez rien de notre actualité.

Lobster_pro
UPDATE COURSE

Prizes

LOBSTER_PRO PORTAL COURSE

Prices

PRICES¹⁾

Prices¹⁾

	BASIC TRAINING
Target group	Beginners
Content Unit 1	Foundation Lobster_data theory Software architecture Demo profile Lobster‘s six-phases concept
Content Unit 2	Partner management Creating a partner channel (inbound/outbound) FTP server configuration
Content Unit 3	Profile creation, incl. mapping Data pump – FTP to file 1-1 mapping – including minor adjustments to structure and content CSV to XML – covering all format-specific characteristics XML to EDIFACT – covering all format-specific characteristics Webservices to DB CSV to DB/DB to CSV – reading data from multiple tables Writing in excel templates
Content Unit 4	Profile chains Connecting profiles, incl. inherited information
Content Unit 5	Best Practice Profile guideline Transport manager

	1st participant	2nd participant	3rd participant
BASIC TRAINING	€ 1.500	€ 1.125	€ 1.125

	ADVANCED TRAINING
Target group	Advanced Lobster_data users
Requirements	Successful completion of a Lobster Basic Training or certificate of a foundation course carried out by a Lobster Consultant
Content¹⁾ Unit 1	Webservices Reading relevant currency rates and then writing them into a database table Receiving a target currency and its amount to be converted and then returning the result as JSON Configuring a JSON order and then writing the data into DB tables (both header- and position data) + response of the total amount of the order as JSON Receiving an order number and target currency via XML. Subsequent output of the corresponding order data + conversion of the total amount of the order into a target currency
Content¹⁾ Unit 2	Advanced Mapping Reading relevant currency rates and then writing them into a database table XML to CSV mapping with calculation of item amounts in the preferred currency through integration of the previously created profile (profile 1) Compressing item positions per order incl. deployment as a Webservice Sorting orders within the file by recipient Sending order data via different channels and protocols based on additional identifiers Writing package status events into a HSQL database table via phase 4 and via SQL Bulk Integration Unit XML V4 Parser (showcase) Best Practice – Profile chains (synchronous/asynchronous differences, messages, trigger), cross-profile access to values (e.g. save permanent, get permanent), maps and lists (e.g. save map, restore map)
Content¹⁾ Unit 3	Web Insight Forms Creating an order overview portal Creating a form for viewing orders, which can be read out of a database table Options to edit entries and write them back to the database

	YOUNG PROFESSIONALS BASIC TRAINING
Target group	Trainees (2nd year or above) & recent graduates
Requirements	A basic understanding of common protocols (FTP, SFTP, HTTP), data formats (XML, CSV, EDIFACT, JSON) and databases, Webservices and types of data (String, Integer, Boolean, etc.)
Content Unit 1	Foundation Lobster_data theory Software architecture Demo profile Lobster‘s six-phases concept
Content Unit 2	Partner management Creating a partner channel (inbound/outbound) FTP server configuration
Content Unit 3	Profiling, incl. mapping Data pump – FTP to file 1-1 mapping – including minor adjustments to structure and content CSV to XML – covering all format-specific characteristics XML to EDIFACT – covering all format-specific characteristics Webservices to DB CSV to DB/DB to CSV – reading data from multiple tables Writing in excel templates
Content Unit 4	Profile chain Connecting profiles, incl. inherited information
Content Unit 5	Best Practic Profile guideline Transport manager

UN SERVICE À LA CARTE.

CUSTOMER CARE TEAM.CALL. CONSULTING. CONCEPT.

UN CHEF D'ÉQUIPE À L'ÉCOUTE.

SYMPA. COMPÉTENTE. ENGAGÉE.

OSER INNOVER, ÊTRE CURIEUX.

DEMANDER. C'EST GAGNER.

NOUS VOUS RÉPONDRONS AUSSITÔT.

ENTREPRISE

PRODUITS

Références

Partenaires

Services

CARRIÈRE

Ne ratez rien de notre actualité.

CUSTOMER CARE TEAM.
CALL. CONSULTING. CONCEPT.