Lobster Loading

CUSTOMER SERVICE.
À LA CARTE.

The Lobster Customer Care team is dedicated to keeping over 1,700 clients happy. Our agents are here to provide customer support when you’re looking for tailored information or to provide feedback. When you’re wanting to get in touch with one of our departments, whether it be the partnerships, sales or accounts team. We process sales offers and take time to follow up with customers who are interested in our software solutions. We’re responsible for providing information on our workshop programme and organising the Lobster Academy. But at the end of the day, we’re all about happy customers.

CUSTOMER CARE AT LOBSTER.

CUSTOMER CARE TEAM.
AND THE CUSTOMER IS KING.

A TEAM LEADER ON YOUR LEVEL? LOOK NO FURTHER!

MATTHIAS OSWALD, Head of Customer Care Team

happy-customers@lobster.de


Always here for Lobster's customers. Here to receive and provide feedback. Here to keep tabs on the CX. Customer service personified. A place for solving issues. And always happy to help improve your experiences with Lobster's software solutions.

ABOVE AND BEYOND. FOR CUSTOMER BONDS.

CLAUDIA RIVOLIS, Customer Care Team & Support Nordics & UK

happy-customers@lobster.de


Happy as a clam! Being positive as a way of life. And when working with customers. She's taken care of our long-standing national and international customers. A technical talent. Time and time again. With a sense of perspective. Complicated questions? Right this way!

DYNAMIC BY NATURE. STALWART AND STEADFAST.

LINDA EBERLE, Customer Care Team & Support Benelux & France

happy-customers@lobster.de


Says it like it is. And a colourful team player. Detail-oriented, without losing sight of the bigger picture. Driven and methodical. Always up for trying new things. Always happy to help. Just what our customers ordered.

DARE TO TRY. DESIRE TO IMPROVE.

ANNA GÖPFERT, Customer Care Team

happy-customers@lobster.de


Collaboration takes initiative. But supporting customers as they master their challenges is light work. Especially with the help of cost-effective services. With proactive customer care that's customised to your company. So you can feel supported. And positive about new digital solutions.

THE BEST-CASE SCENARIO BUT BETTER.

DOMINIK TAUBINGER, Customer Care Team

happy-customers@lobster.de


Technically savvy. Success-oriented. And gregarious. Just the support you’ve been looking for. Special requests? Not a problem. The more, the merrier.

arrow-left
arrow-right

IT NEVER HURTS. TO ASK.

WE’RE HERE TO ANSWER YOUR QUESTIONS.
Give our Customer Care Team a call on:
+49 8157 590 99 – 44
Or simply fill in the form:

 

Data protection
We, Lobster GmbH (Registered business address: Germany), process personal data for the operation of this website only to the extent technically necessary. All details in our privacy policy.
We, Lobster GmbH (Registered business address: Germany), process personal data for the operation of this website only to the extent technically necessary. All details in our privacy policy.