Customer Care - Datenmanagement und Datenintegration mit Lobster-Software

CUSTOMER SERVICE.
À LA CARTE.

The Lobster Customer Care team is dedicated to keeping over 1,700 clients happy. Our agents are here to provide customer support when you’re looking for tailored information or to provide feedback. When you’re wanting to get in touch with one of our departments, whether it be the partnerships, sales or accounts team. We process sales offers and take time to follow up with customers who are interested in our software solutions. We’re responsible for providing information on our workshop programme and organising the Lobster Academy. But at the end of the day, we’re all about happy customers.

Call to Action

CUSTOMER CARE AT LOBSTER.

CUSTOMER CARE TEAM.
AND THE CUSTOMER IS KING.

A TEAM LEADER ON YOUR LEVEL? LOOK NO FURTHER!

MATTHIAS OSWALD, Head of Customer Care Team

happy-customers@lobster.de

Always here for Lobster's customers. Here to receive and provide feedback. Here to keep tabs on the CX. Customer service personified. A place for solving issues. And always happy to help improve your experiences with Lobster's software solutions.

ABOVE AND BEYOND. FOR CUSTOMER BONDS.

CLAUDIA RIVOLIS, Customer Care Team & Support Nordics & UK

happy-customers@lobster.de

Happy as a clam! Being positive as a way of life. And when working with customers. She's taken care of our long-standing national and international customers. A technical talent. Time and time again. With a sense of perspective. Complicated questions? Right this way!

DYNAMIC BY NATURE. STALWART AND STEADFAST.

LINDA EBERLE, Customer Care Team & Support Benelux & France

happy-customers@lobster.de

Says it like it is. And a colourful team player. Detail-oriented, without losing sight of the bigger picture. Driven and methodical. Always up for trying new things. Always happy to help. Just what our customers ordered.

DARE TO TRY. DESIRE TO IMPROVE.

ANNA GÖPFERT, Customer Care Team

happy-customers@lobster.de

Collaboration takes initiative. But supporting customers as they master their challenges is light work. Especially with the help of cost-effective services. With proactive customer care that's customised to your company. So you can feel supported. And positive about new digital solutions.

THE BEST-CASE SCENARIO BUT BETTER.

DOMINIK TAUBINGER, Customer Care Team

happy-customers@lobster.de

Technically savvy. Success-oriented. And gregarious. Just the support you’ve been looking for. Special requests? Not a problem. The more, the merrier.

IT NEVER HURTS. TO ASK.

WE’RE HERE TO ANSWER YOUR QUESTIONS.
Give our Customer Care Team a call on:
+49 8157 590 99 – 44
Or simply fill in the form:

Lobster DATA GmbH
Bräuhausstraße 1
D-82327 Tutzing
T: +49 8158 4529 300
F: +49 8158 4529 301
E: information@lobster.de

Contact for UK
John Beman
T: +44 7888 145 097
E: info@lobster-uk.com

Customer Support Lobster_data
E: support@lobster.de (08:00 - 17:00)
T: +49 8158 4529 350 (09:00 - 16:00)

Customer Support Lobster_pro
E: support.pro@lobster.de (08:00 - 17:00)
T: +49 8158 4529 555 (09:00 - 16:00)

Customer Support Lobster_pim
E: support.pim@lobster.de (08:00 - 17:00)
T: +49 521 950 395 - 20 (09:00 - 16:00)

	YOUNG PROFESSIONALS BASIC TRAINING
Target group	Trainees (2nd year or above) & recent graduates
Requirements	A basic understanding of common protocols (FTP, SFTP, HTTP), data formats (XML, CSV, EDIFACT, JSON) and databases, Webservices and types of data (String, Integer, Boolean, etc.)
Content Unit 1	Foundation Lobster_data theory Software architecture Demo profile Lobster‘s six-phases concept
Content Unit 2	Partner management Creating a partner channel (inbound/outbound) FTP server configuration
Content Unit 3	Profiling, incl. mapping Data pump – FTP to file 1-1 mapping – including minor adjustments to structure and content CSV to XML – covering all format-specific characteristics XML to EDIFACT – covering all format-specific characteristics Webservices to DB CSV to DB/DB to CSV – reading data from multiple tables Writing in excel templates
Content Unit 4	Profile chain Connecting profiles, incl. inherited information
Content Unit 5	Best Practic Profile guideline Transport manager

	1st participant	2nd participant	3rd participant
YOUNG PROFESSIONALS BASIC TRAINING	€ 1,300	€ 650	€ 650

	ADVANCED TRAINING
Target group	Advanced Lobster_data users
Requirements	Successful completion of a Lobster Basic Training or certificate of a foundation course carried out by a Lobster Consultant
Content¹⁾ Unit 1	Webservices Reading relevant currency rates and then writing them into a database table Receiving a target currency and its amount to be converted and then returning the result as JSON Configuring a JSON order and then writing the data into DB tables (both header- and position data) + response of the total amount of the order as JSON Receiving an order number and target currency via XML. Subsequent output of the corresponding order data + conversion of the total amount of the order into a target currency
Content¹⁾ Unit 2	Advanced Mapping Reading relevant currency rates and then writing them into a database table XML to CSV mapping with calculation of item amounts in the preferred currency through integration of the previously created profile (profile 1) Compressing item positions per order incl. deployment as a Webservice Sorting orders within the file by recipient Sending order data via different channels and protocols based on additional identifiers Writing package status events into a HSQL database table via phase 4 and via SQL Bulk Integration Unit XML V4 Parser (showcase) Best Practice – Profile chains (synchronous/asynchronous differences, messages, trigger), cross-profile access to values (e.g. save permanent, get permanent), maps and lists (e.g. save map, restore map)
Content¹⁾ Unit 3	Web Insight Forms Creating an order overview portal Creating a form for viewing orders, which can be read out of a database table Options to edit entries and write them back to the database

	1st participant	2nd participant	3rd participant
Advanced Training per unit²⁾	€ 699	€ 349.50	€ 349.50

	BASIC TRAINING
Target group	Beginners
Content Unit 1	Foundation Lobster_data theory Software architecture Demo profile Lobster‘s six-phases concept
Content Unit 2	Partner management Creating a partner channel (inbound/outbound) FTP server configuration
Content Unit 3	Profile creation, incl. mapping Data pump – FTP to file 1-1 mapping – including minor adjustments to structure and content CSV to XML – covering all format-specific characteristics XML to EDIFACT – covering all format-specific characteristics Webservices to DB CSV to DB/DB to CSV – reading data from multiple tables Writing in excel templates
Content Unit 4	Profile chains Connecting profiles, incl. inherited information
Content Unit 5	Best Practice Profile guideline Transport manager

CUSTOMER SERVICE.
À LA CARTE.

CUSTOMER CARE AT LOBSTER.

CUSTOMER CARE TEAM.
AND THE CUSTOMER IS KING.

A TEAM LEADER ON YOUR LEVEL? LOOK NO FURTHER!

ABOVE AND BEYOND. FOR CUSTOMER BONDS.

DYNAMIC BY NATURE. STALWART AND STEADFAST.

DARE TO TRY. DESIRE TO IMPROVE.

THE BEST-CASE SCENARIO BUT BETTER.

IT NEVER HURTS. TO ASK.

Company

Products

References

Partner

Services

Intro

DON`T MISS OUT.

Prices¹⁾

PRICES¹⁾

LOBSTER_PRO PORTAL COURSE

Prices

Managed Services

Lobster_pro
UPDATE COURSE

Prizes

Lobster_pro
DEEP DIVE COURSE

Prizes

	1st participant	2nd participant	3rd participant
Basic Training	€ 1,500	€ 750	€ 750
Advanced Training – per unit²⁾ (Webservices, Advanced Mapping, Portal)	€ 699	€ 349.50	€ 349.50

	Lobster_pro Portal course
Target group	EDI specialists
Introduction	The configuration is clearly set out in five steps, without going into too much detail on process modelling (see foundation course).
System design	System architecture and option to expand.
Portal	Form designer portal: Communication between portal and profile. Transfer data from object masks to a portal. Upload function with immediate further processing. Download function for prepared Excel and PDF files.
Display different data sources	Access to the Lobster_pro database. Access to another database via SQL/JDBC. Simultaneous display of a web service.
Data import/export	Batch import with error resolution. Creation of CronJobs in Lobster_data. Delivery of a separate web service.
Dashboards	Display external data in a dashboard.

	1st person	2nd person	3rd person
PORTAL COURSE	€ 1,500€	€ 750	€ 750

Lobster_pro 4.4/4.5	UPDATE COURSES
Target group	New course content for experienced users
Basic system maintenance.	Maintenance mode. Safe mode. Tracking status and tracking status workflow. External links.
New functions	Make passwords expire and require new ones. Event recorder. Load, save and manipulate test sets. Nested portals and business object masks. Open View, close Request and transfer Data.
New configuration	Work with lists in events. Use context menus. General ribbon buttons and data grids. Use collective projections in data grids. Uniform calculation expressions.
New modules	Free components. In-house type definitions.
Participants’ preferred topics	Alle All participants are invited to suggest topics in advance. These topics will be dealt with during the final sessions, provided they are of general interest to the group.

Lobster_pro 2020	DEEP DIVE COURSES
Target group	Advanced
Addition topics	Dynamic enumeration filter. Company-specific language management. Tracking status and tracking status workflow. External links.
Event handling.	In-depth look at event handling: Saving in variables. Performing searches. Loops over results. Creation of new objects. Event recorders and text sets.
UI configuration	What’s the “formData” variable and how can I change it? Client workflow right within the form.
Working with JasparReport	Creation of a new template. Access to Lobster_pro functions in JasperStudio. Download and direct printing options.

	1st Person	2nd Person	3rd Person
UPDATE COURSE	€1,500€ (from 2021: €1,750)	€750 (from 2021: €875)	€750€ (from 2021: €875)

	1st Person	2nd Person	3rd Person
DEEP DIVE COURSE	€1,500€ (from 2021: €1,750)	€750 (from 2021: €875)	€750 (from 2021: €875)

CUSTOMER SERVICE. À LA CARTE.

CUSTOMER CARE AT LOBSTER.

CUSTOMER CARE TEAM.AND THE CUSTOMER IS KING.

A TEAM LEADER ON YOUR LEVEL? LOOK NO FURTHER!

ABOVE AND BEYOND. FOR CUSTOMER BONDS.

DYNAMIC BY NATURE. STALWART AND STEADFAST.

DARE TO TRY. DESIRE TO IMPROVE.

THE BEST-CASE SCENARIO BUT BETTER.

IT NEVER HURTS. TO ASK.

Company

Products

References

Partner

Services

Intro

DON`T MISS OUT.

CUSTOMER SERVICE.
À LA CARTE.

CUSTOMER CARE TEAM.
AND THE CUSTOMER IS KING.