Key Takeaways.
Koch International, a logistics provider, faced operational inefficiencies and manual processes. Lobster helped automate and streamline their data management, exceeding KPIs to propel Koch’s digitalisation journey.
About Koch International.
Koch International is a leading, family-owned logistics company that partners with many big industry players. Specialising in transport and freight forwarding, the company has a large fleet and a vast range of exchangeable containers and trailers, offering tailored logistics solutions.
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Challenges.
Koch International had to address a number of challenges to stay competitive and meet growing customer demands.
No Contractor Portal.
Without a dedicated portal, Koch struggled with acquiring and processing external services efficiently, leading to delays in service initiation.
Manual Data Management.
Many key tasks such as entering master data and scanning documents were done manually, which slowed processes and increased errors.
Accounting Inefficiencies.
Invoices were often released before all the required documents were available, leading to a high error rate in financial reconciliation.
Approach.
In just two steps, Lobster’s Data Platform was deployed at Koch International.
Step 1
Implementation & Onboarding.
Lobster worked closely with Koch International to create a contractor portal based on its Data Platform. The portal now acts as a centralised hub, connecting all parties involved in the transportation process: ERP systems, freight forwarders, subcontractors, and consignees. In doing so, Koch International unlocked real-time communication, transport order management, and status tracking throughout its shipments’ lifecycles.
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Step 2
Training & User Autonomy.
Koch’s employees were trained to use Lobster’s portal for managing orders, invoices, and documents, reducing their reliance on manual processes.
Technical Set-Up.
Outcome.
Koch International experienced improved operational efficiency and reduced errors after implementing Lobster’s Data Platform.
Reduced Accounting Errors.
Invoices are only released when all required documents are available, reducing financial discrepancies.
5-minute Invoicing.
Each invoice now takes only 5 minutes, down from 15 minutes, allowing the team to focus on core business.
On Top: Customer Satisfaction.
The online portal gave customers control over shipment details, further enhancing the user experience.
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Heinz Peter Beste
“With Lobster’s Data Platform, everyone involved in the process receives the necessary data for downstream processing. The flexibility and reliability of the software have really impressed us.”
Lower Costs.
Faster Processes.
Enhanced Efficiency.
Ready to take your business to the next level?
Let’s connect and map out our path to success – together.
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What's Next.
As Koch International continues to explore Lobster’s potential, new digitalisation opportunities are expected to arise.
Future Challenges.
Koch aims to further improve the integration between its systems and external partners to streamline collaboration even more.
Lobster's Role.
Lobster will continue to support Koch with scalable solutions, improving efficiency and data accuracy as their operations grow.
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