Responsibilities

• Personal account management of existing customers over the phone and email
• Create and deliver a customer engagement plan with support of the technical team
• Provide assistance (i.e set up support, Q&A) to existing & new users of Lobster
• Understanding of customer requirements (short & long term objectives)
• Collecting customer feedback and share with the team for future product development
• Handling and defining key contacts & decisions makers
• Work with the internal Business Development Manager and Country Manager to assist with demos/discussions of potential new clients and influential organisations over the phone and email
• Updating of CRM database for account management
• Support with delivery of marketing messages to existing and new potential clients through social media, videos, campaigns, events.

Requirements:

• Proven work experience as an Account Manager in a software company
• Demonstrable ability to communicate, present and influence key stakeholders
• Strong knowledge and interest in technology.
• Ability to apply technical understanding to a non-technical audience.
• Resilient character suited to sales and account management position.
• Flexible with remote working
• Desire for learning and continuous development

We’re looking for ambitious, driven, energetic self-starters with sales experience to join our growing sales team and help us grow our business in the UK.

Responsibilities:

• Identify companies that match Lobster’s Ideal Customer Profile and introduce them to Lobster’s software and arrange appointments for the sales team
• Contacting prospects via cold calling, e-mailing, video etc
• Build relationships with prospects engaging with C Suite
• Qualifying product demo meetings with prospects for the sales team
• Update and manage all sales activities, opportunities, account information and data in our CRM
• Networking with prospects to develop new leads.

 Qualifications, profile and experience:

• A minimum of 6 months of experience in a sales related environment, ideally with software experience
• Excellent written and verbal communication and presentation skills
• Ability to multi-task, organise, and prioritise workload
• Authentic, and capable of building rapport quickly
• Keen interest in technology and software
• Naturally goal-orientated and competitive

Usability and design in the application are important to us. Together with our developers you will create new components and application options with Vaadin so as to constantly expand and improve the interface of Lobster_data.

YOUR SPHERE OF ACTIVITY:

• You will reinforce the development team at our head office in Pöcking (on the Starnberger See)
• Developing the Lobster Web interface
• Coordinating with the development team on new functionalities

Usability and design in the application are important to us. Together with our developers you will create new components and application options with Vaadin so as to constantly expand and improve the interface of Lobster_pim.

YOUR SPHERE OF ACTIVITY:

• You will reinforce the development team at our office in Bielefeld
• Developing the Lobster Web interface
• Coordinating with the development team on new functionalities

YOUR SPHERE OF ACTIVITY:

• You will reinforce the development team at our head office in Pöcking (on the Starnberger See)
• Performing module and integration tests
• Coordinating with the development team on new functionalities

YOUR SPHERE OF ACTIVITY:

• You will reinforce the development team at our office in Bielefeld
• Performing module and integration tests
• Coordinating with the development team on new functionalities

An introduction to the software by our project managers is the cornerstone of productive collaboration. Over time you will acquire a thorough knowledge of the use of Lobster_data and so can give the customer close support during their acclimatisation phase.

YOUR SPHERE OF ACTIVITY:

• Developing technical solutions on the basis of defined technical requirements
• Agreeing approaches to a solution
• Configuring business processes and procedures in Lobster_pro
• Creating process building blocks
• Setting up client solutions based on the process building blocks
• Conducting courses and technical workshops on the customer’s premises
• Supporting and training partners (e.g. at consulting companies)

The needs and demands on Lobster_PRO software vary very widely from client to client and so must always be customised. You will undertake this task and will develop a suitable offer in conjunction with the client and our project managers.

YOUR SPHERE OF ACTIVITY:

• Pre-sales advice
• Recording client requirements
• Designing offer content
• Conducting client workshops
• Advising clients on the design of their business processes, change management and software architecture
• Creating concepts (e.g. specifications)
• Giving the project leader or technical project manager supportive guidance during the client project

An introduction to the software by our project managers is the cornerstone of productive collaboration. Over time you will acquire a thorough knowledge of the use of Lobster_data and so can give the customer close support during their acclimatisation phase.

YOUR SPHERE OF ACTIVITY:

• Developing technical solutions on the basis of defined technical requirements
• Agreeing approaches to a solution
• Configuring business processes and procedures in Lobster_pro
• Creating process building blocks
• Setting up client solutions based on the process building blocks
• Conducting courses and technical workshops on the customer’s premises
• Supporting and training partners (e.g. at consulting companies)

We are a company developing and selling software products. Presenting our products – especially our Lobster_data product – to potential customer online is a vital part of our sales policy.

YOUR SPHERE OF ACTIVITY:

• Lobster_data product presentations
• Working in Sales
• Coordinating schedules
• Generating offers and quotes
• Issuing orders

We are a company developing and selling software products. Presenting our products – especially our Lobster_pim product – to potential customer online is a vital part of our sales policy.

YOUR SPHERE OF ACTIVITY:

• Lobster_pim product presentations
• Working in Sales
• Coordinating schedules
• Generating offers and quotes
• Issuing orders

An introduction to the software by our project managers is the cornerstone of productive collaboration. Over time you will acquire a thorough knowledge of the use of Lobster_data and so can give the customer close support during their acclimatisation phase.

YOUR SPHERE OF ACTIVITY:

• You will reinforce the project team at our head office in PöcYou will reinforce the project team at our head office in Pöcking (on the Starnberger See)
• Installing the Lobster_data EDI solution on our customer’ premises
• Software development

As an IT professional and Lobster_pro expert you will support the customer in the search for solutions to their problems.

YOUR SPHERE OF ACTIVITY:

• 2nd level support on a high technical level by way of email, remote meetings and telephone calls as a member of our support team
• Systematically isolating and remedying software problems in the customer’s systems
• Advising on efficient software operation
• Providing remote support with the installation of the software or its modules, also with software updates

The Lobster_pim software solution makes all of a company’s product information clearly available on a central platform. Lobster_pim is the basis for consistent data retention, it coordinates necessary transformation processes and fulfils all of the prerequisites for modern omnichannel marketing.

We are seeking a Project Manager/Product Information Management (PIM) m/f for this forward-looking software with immediate effect

YOUR SPHERE OF ACTIVITY:

• You will strengthen the Project Team at our Bielefeld location
• Project management and introduction of the Lobster_pim software
• Advising our customer face to face and by phone
• Deployment in the European area