Epson Europe Electronics GmbH Lights Up Its Data.

Key Takeaways.

Epson Europe faced challenges with real-time data integration and data quality between Japan and Germany. Lobster’s Data Platform automated and optimised their data transfers.

Challenges.

Epson Europe was struggling with integrating and reconciling real-time data from Japan to their in-house system in Munich.

Poor Data Quality.

Data downloaded from the Group server was often corrupted or unavailable, leading to errors and inefficiencies.

Time-Consuming Reconciliation.

Frequent manual data reconciliation between Japan and Germany caused delays and additional workload.

Availability Issues.

Regular server downtimes and transfer failures impacted data reliability and operational efficiency.

“Lobster’s Data Platform guarantees that everyone involved gets the information they need, in the right format, so they can keep things moving smoothly. We were really impressed by how versatile and reliable the software is.”

Abderrahim Wahabi

Epson Europe Electronics

Head of IT Munich

Outcome.

Epson Europe has seen significant improvements in data management efficiency and reliability since implementing Lobster.

Automated Transfers.

Data transfers from Japan to Germany are now automated and time-triggered, reducing manual intervention.

Enhanced Data Integrity.

Error-free data conversion and automated error notifications have vastly improved data quality, fostering trust in the system.

Increased Efficiency.

Overall time and effort required for data processing have decreased, optimising operations.

Best Outcome.

Lobster’s platform has greatly enhanced data availability and reliability, allowing Epson Europe to better serve their customers with accurate, timely information.

Approach.

Lobster was selected to automate and optimise Epson Europe’s data processes, ensuring seamless integration and conversion.

Step 1

Implementation & Onboarding.

Lobster’s Data Platform was installed on Epson’s server, automating data conversions and transfers, whilst improving integrity.

Step 2

Training & User Autonomy.

Epson’s team was trained to utilise Lobster’s features, gaining the ability to manage and adjust data processes independently. The automated error notifications provided by Lobster enable Epson Europe’s team to swiftly address issues related to server downtimes or data corruption.

Technical Set-Up.

Lobster’s Data Platform facilitates real-time data transfers and conversions from Japanese ERP systems to European formats. Connections include MySQL, pro QAD and Progress, and the platform handles data in formats such as Excel and CSV, ensuring compatibility with SharePoint and Unix systems.

Lower Costs.
Faster Processes.
Enhanced Efficiency.

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What's next.

Lufthansa Cargo plans to further develop and extend its digital perishable platform.

Future Challenges

Epson Europe anticipates further needs for data integration and processing as they scale operations and adopt new technologies.

Lobster's role

Lobster will continue to provide reliable solutions for data management, ensuring seamless integration and high data quality across their systems

About Epson Europe.

Epson Europe Electronics GmbH is the European headquarters for Seiko Epson Corporation, a global leader in information- and imaging-related equipment. The company manages Epson’s sales and marketing operations from 44 offices across Europe, the Middle East, and Africa.

HQ: Amsterdam, Netherlands
Turnover: $ 2.2 billion
Employees: 1,900
Customer since: 2017