Key takeaways.
Since working with Lobster, Lufthansa Cargo AG was able to optimise a range of KPIs.
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“Thanks to Lobster and the 2Door concept, we were able to create transparency and reliability throughout the entire cold chain. Real-time temperature data enables proactive action, improves product quality, and strengthens our customers’ trust.”
Challenges.
Before Lobster, Lufthansa Cargo’s To Door product relied on manual communication and disconnected systems, making it hard to maintain quality and transparency.
Email overflow and manual coordination.
Two staff spent 2–3 hours sorting 300–400 emails per shift and chasing information instead of managing exceptions or planning ahead.
No end-to-end transparency.
Standard tracking only covered the flight, not the last-mile trucking leg, leaving customers without visibility for telematics data.
Fragmented Data Sources
Separate systems and providers for flight data, trucking telematics and operational statuses, with no consolidated view.
Outcome.
With Lobster, Lufthansa Cargo now has a structured, real-time view of all To Door shipments and has significantly reduced manual coordination work.
Reduced communication volume.
Email traffic per shipment has been cut from up to 25 individual messages to a single status email with link for all parties.
Faster overview and planning.
Instead of spending 2–3 hours per shift on email sorting, staff now obtain a full operational overview in a few minutes via the Lobster dashboard.
Improved customer planning.
Customers see live truck position and ETA, helping them schedule warehouse staff and onward distribution more reliably.
Best Outcome
A scalable digital To Door platform that unifies air and road data and can be extended with further features such as document upload and advanced analytics.
Approach.
Lufthansa Cargo and Lobster jointly designed a platform to bundle all relevant information for perishable transports and reduce coordination effort.
Step 1
Onboarding & implementation
Conducted internal workshops and process mapping to identify pain points, milestones and required data sources across air and road transport. Together with Lobster, Lufthansa Cargo designed a central platform that aggregates communication and events for all 2Door shipments in Frankfurt. The first pilot project with a high-priority UK customer was completed within four weeks, followed by stabilisation and iterative refinements.
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Step 2
Training & user autonomy
Rolled out the platform step by step across additional customers and transport partners, supported by telematics integration. As teams became familiar with the system, they gained greater autonomy in managing data, monitoring shipments and handling daily operations.
Technical Set-up.
Lobster serves as the central integration layer for Lufthansa Cargo’s To Door service, merging flight data with truck telematics into a single real-time timeline and map view. The platform pulls information via APIs from internal systems and external providers, then shares updates through automated push emails – no login required – giving all stakeholders live visibility of each shipment’s status.
See Lufthansa Cargo’s Digital Cold Chain in Action.
How real-time data and automation transform perishable logistics door-to-door.
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Lower Costs.
Faster Processes.
Enhanced Efficiency.
Ready to take your business to the next level?
Let’s connect and map out our path to success – together.
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What's next.
Lufthansa Cargo plans to further develop and extend its digital perishable platform.
Future Challenges
Global rollout to more stations, integration of additional telematics providers and reducing paper-based processes and documents in the perishable flow.
Lobster's role
Providing the central data and integration platform for adding functions such as document upload, AI-based document reading and broader IoT use cases across the cold chain.
About Lufthansa Cargo.
Lufthansa Cargo AG is one of the world’s leading air freight airlines, transporting temperature-sensitive goods such as fruit and other perishables across a global network. The company operates a dedicated door-to-door (To Door) service where timing, transparency and product quality are critical.
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