YOU´LL NEVER WALK ALONE.
LOBSTER IT SERVICES: IMPLEMENTATION, TRAINING & SUPPORT
Lobster services and training courses are for newbies and old hands alike. Want to run the software on-premise? Or maybe in the cloud? Would you rather take care of the solution yourself or delegate? Maybe you’d like to upgrade to the next Edition or expand your current solution with custom add-ons? Keen to help your employees become lobster-literate? Looking for information on new modules, releases or customer discounts? Maybe you’re looking for support with occasional hiccups? Lobster is happy to help!
YOU ORDER. WE DELIVER.
LOBSTER DELIVERY AND SERVICE MODELS.
- On-premises & in the cloud
- Free up core IT resources
- Over 20 years of experience
JUST THE WAY YOU LIKE IT.
LICENCES. EDITIONS. DEPLOYMENTS.
Licensing with Lobster is incredibly flexible. Because we care about adapting our software solutions Lobster_data, Lobster_pro and Lobster_pim to the specific needs of our customers. And needs change. Which is why Lobster offers three Editions, a range of deployment options, a subscription model with a myriad of features included by default, optional add-ons, additional cloud services… and and and.
- Three scalable Editions: Starter, Business & Enterprise
- Gradual expansion with optional add-ons and services
- Free test system for every Licence and every Edition
- Deployment either on-premises, in your own cloud or the Lobster Cloud
- Easy migration without additional technical resources
- Rapid activation via the Lobster online system
- Just one dedicated Licence number per system
ADVICE AND ACTION.
ACROSS THE BOARD.
LOBSTER CONSULTING & TRAINING.
Software is not an end into itself. It is a tool for digital action. And sometimes you may need a little support along the way. To answer initial questions. Before choosing our software. Now and again when adding Lobster packages or optional extensions. For mappings, configurations, process migrations, monitoring and interfaces. Or with bigger projects when the time comes. We organise the foundation and admin training courses for your employees. Tailored to your company’s requirements. Whether remote, in your offices or at ours.
BIG THINGS COME IN ACADEMY PACKAGES.
Knowledge means success. Which is why we offer to train you and your employees at our Lobster Academy. For Lobster_data or Lobster_pro. From overall concepts to the smallest details. Remote in your offices or at home. You’re a recent Lobster customer? Or you’ve been with us for a while? Lobster_data or Lobster_pro? No matter whether you’re just looking to gain a bit of confidence when using our products. Or you want to become a fully-fledged expert. The Lobster Academy has options for any level of experience. And we actively encourage learning by doing.
You want to train with us?
Get in touch today.
WE’VE GOT IT COVERED.
LOBSTER CUSTOMER CARE.
Customer relations. Customer experience. It’s what our Customer Care team lives for. To give you the tricks of the trade so you can harness the full potential of our software. So you can be confident when choosing a different licence, new modules, updates or support. So you’re in the Lobster loop when it comes to our webinars or our trainings in the Academy. So you know about upcoming discounts or federal subsidies. So you can access newsletter with up-to-date insights. So you can find out about our services. And so we can find out about you.
NO TICKET PING PONG HERE.
USER SUPPORT. TECHNICAL SUPPORT. UPDATE & UPGRADE SUPPORT.
NO TICKET PING PONG HERE.
USER SUPPORT. TECHNICAL SUPPORT. UPDATE & UPGRADE SUPPORT.
USER SUPPORT
- Quick solves and tips
- Help with process representations
- Answer to protocol syntax queries
- Optimisation potential analyses
- Support for JasperReports
BACK TO BASICS.
TECHNICAL SUPPORT
- Support for specific mapping issues
- Addressing concrete process problems
- Help with communication protocols
- Assisting with Lobster_data configurations
- Resolution of runtime errors
STAYING COOL WHEN IT GETS COMPLEX.
UPDATE & UPGRADE SUPPORT
- Updates for bug fixing
- Help with patch downloads
- Support when adding functionalities
- Update and upgrade testing
- Installation support
UP-TO-DATE WITH UPDATES.
DON'T MISS OUT ON ANY UPDATES.
Bräuhausstraße 1
D 82327 Tutzing
T: +49 8158 4529 300
F: +49 8158 4529 301
E: information@lobster.de
Bräuhausstraße 1
D 82327 Tutzing
T: +49 8158 4529 554
F: +49 8158 4529 300
E: info.pro@lobster.de
Südring 11
D-33647 Bielefeld
T: +49 521 950 395-0
F: +49 8158 4529 301
E: info.pim@lobster.de
E: support@lobster.de (08:00 - 17:00)
T: +49 8158 4529 350 (09:00 - 16:00)
E: support.pro@lobster.de (08:00 - 17:00)
T: +49 8158 4529 555 (09:00 - 16:00)
E: support.pim@lobster.de (08:00 - 17:00)
T: +49 8158 4529 395 -20 (09:00 - 16:00)
YOU´LL NEVER WALK ALONE.
YOU ORDER. WE DELIVER.
LOBSTER DELIVERY AND SERVICE MODELS.
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“Your commitment is unparalleled. I can’t believe you called five minutes before going on your vacation to ask how we were getting on. Incredible. :-).“
HEIKO LÜNZER | PROJECT MANAGER | JOKA