YOU´LL NEVER WALK ALONE.

LOBSTER IT SERVICES: IMPLEMENTATION, TRAINING & SUPPORT

Lobster services and training courses are for newbies and old hands alike. Want to run the software on-premise? Or maybe in the cloud? Would you rather take care of the solution yourself or delegate? Maybe you’d like to upgrade to the next Edition or expand your current solution with custom add-ons? Keen to help your employees become lobster-literate? Looking for information on new modules, releases or customer discounts? Maybe you’re looking for support with occasional hiccups? Lobster is happy to help!

YOU ORDER. WE DELIVER.

LOBSTER DELIVERY AND SERVICE MODELS.

JUST THE WAY YOU LIKE IT.

LICENCES. EDITIONS. DEPLOYMENTS.

Licensing with Lobster is incredibly flexible. Because we care about adapting our software solutions Lobster_data, Lobster_pro and Lobster_pim to the specific needs of our customers. And needs change. Which is why Lobster offers three Editions, a range of deployment options, a subscription model with a myriad of features included by default, optional add-ons, additional cloud services… and and and.

ADVICE AND ACTION.
ACROSS THE BOARD.

LOBSTER CONSULTING & TRAINING.

Software is not an end into itself. It is a tool for digital action. And sometimes you may need a little support along the way. To answer initial questions. Before choosing our software. Now and again when adding Lobster packages or optional extensions. For mappings, configurations, process migrations, monitoring and interfaces. Or with bigger projects when the time comes. We organise the foundation and admin training courses for your employees. Tailored to your company’s requirements. Whether remote, in your offices or at ours.

BIG THINGS COME IN ACADEMY PACKAGES.

Knowledge means success. Which is why we offer to train you and your employees at our Lobster Academy. For Lobster_data or Lobster_pro. From overall concepts to the smallest details. Remote in your offices or at home. You’re a recent Lobster customer? Or you’ve been with us for a while? Lobster_data or Lobster_pro? No matter whether you’re just looking to gain a bit of confidence when using our products. Or you want to become a fully-fledged expert. The Lobster Academy has options for any level of experience. And we actively encourage learning by doing.

You want to train with us?
Get in touch today.

WE’VE GOT IT COVERED.

LOBSTER CUSTOMER CARE.

Customer relations. Customer experience. It’s what our Customer Care team lives for. To give you the tricks of the trade so you can harness the full potential of our software. So you can be confident when choosing a different licence, new modules, updates or support. So you’re in the Lobster loop when it comes to our webinars or our trainings in the Academy. So you know about upcoming discounts or federal subsidies. So you can access newsletter with up-to-date insights. So you can find out about our services. And so we can find out about you.

NO TICKET PING PONG HERE.

USER SUPPORT. TECHNICAL SUPPORT. UPDATE & UPGRADE SUPPORT.

One ticket. One ticket owner! And even if the internal swarm is on-hand to help: you just have the one point of contact for all queries. Until your ticket is closed. Our experts are best contacted by email, or if its particularly urgent by telephone. We don’t do chat bots. We do the Lobster Human Response. In German and in English. Plus, our support statistics speak for themselves: 90% of all tickets are answered in three hours. Over 25% are resolved in a day and almost 70% are closed in 3 days.

“Your commitment is unparalleled. I can’t believe you called five minutes before going on your vacation to ask how we were getting on. Incredible. :-).“

HEIKO LÜNZER | PROJECT MANAGER | JOKA

NO TICKET PING PONG HERE.

USER SUPPORT. TECHNICAL SUPPORT. UPDATE & UPGRADE SUPPORT.

One ticket. One ticket owner! And even if the internal swarm is on-hand to help: you just have the one point of contact for all queries. Until your ticket is closed. Our experts are best contacted by email, or if its particularly urgent by telephone. We don’t do chat bots. We do the Lobster Human Response. In German and in English. Plus, our support statistics speak for themselves: 90% of all tickets are answered in three hours. Over 25% are resolved in a day and almost 70% are closed in 3 days.

“Your commitment is unparalleled. I can’t believe you called five minutes before going on your vacation to ask how we were getting on. Incredible. :-).“

HEIKO LÜNZER | PROJECT MANAGER | JOKA

USER SUPPORT

  • Quick solves and tips
  • Help with process representations
  • Answer to protocol syntax queries
  • Optimisation potential analyses
  • Support for JasperReports

BACK TO BASICS.

User Support is your port of call for specific Lobster_data issues, for basic process questions and for performance and process management advice. The team also helps users handle our software and create mappings with ease.

TECHNICAL SUPPORT

  • Support for specific mapping issues
  • Addressing concrete process problems
  • Help with communication protocols
  • Assisting with Lobster_data configurations
  • Resolution of runtime errors

STAYING COOL WHEN IT GETS COMPLEX.

Technical Support is here to resolve all specific questions to do with using Lobster_data, with system support and bug fixing. You can always add additional special support or 24/7 support services on request subject to a separate agreement

UPDATE & UPGRADE SUPPORT

  • Updates for bug fixing
  • Help with patch downloads
  • Support when adding functionalities
  • Update and upgrade testing
  • Installation support

UP-TO-DATE WITH UPDATES.

Our Update Support team also fixes bugs, delivers updates and supports with all Lobster_data add-ons. Before delivery, Lobster diligently tests all updates and upgrades to ensure they can be integrated smoothly during system operation.

DON'T MISS OUT ON ANY UPDATES.

Lobster DATA GmbH

Bräuhausstraße 1
D 82327 Tutzing
T: +49 8158 4529 300
F: +49 8158 4529 301
E: information@lobster.de

Lobster PRO GmbH

Bräuhausstraße 1
D 82327 Tutzing
T: +49 8158 4529 554
F: +49 8158 4529 300
E: info.pro@lobster.de

Lobster PIM GmbH

Südring 11
D-33647 Bielefeld
T: +49 521 950 395-0
F: +49 8158 4529 301
E: info.pim@lobster.de

Customer Support Lobster_data

E: support@lobster.de (08:00 - 17:00)
T: +49 8158 4529 350 (09:00 - 16:00)

Customer Support Lobster_pro

E: support.pro@lobster.de (08:00 - 17:00)
T: +49 8158 4529 555 (09:00 - 16:00)

Customer Support Lobster_pim

E: support.pim@lobster.de (08:00 - 17:00)
T: +49 8158 4529 395 -20 (09:00 - 16:00)

YOU´LL NEVER WALK ALONE.

LOBSTER IT SERVICES: IMPLEMENTATION, TRAINING & SUPPORT
Lobster services and training courses are for newbies and old hands alike. Want to run the software on-premise? Or maybe in the cloud? Would you rather take care of the solution yourself or delegate? Maybe you’d like to upgrade to the next Edition or expand your current solution with custom add-ons? Keen to help your employees become lobster-literate? Looking for information on new modules, releases or customer discounts? Maybe you’re looking for support with occasional hiccups? Lobster is happy to help!

YOU ORDER. WE DELIVER.

LOBSTER DELIVERY AND SERVICE MODELS.

<