Service and support in all areas of Lobster products
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LET’S GET TO THE ROOT
OF THE PROBLEM.

Help. Assistance. Service. Support.

Call it what you will. We’re here. To help. With assistance. Service. Support. For all your Lobster challenges. Data mapping. Standardisation. Central monitoring. We want to hear about it. We’re on hand to solve the unsolved. That’s what we live for. That’s what we’re geared up for. Whether it’s technical. Or practical. Support. Licencing. Training. Consultation. We’re here, ready and waiting. EDI and EAI. Best service and support guaranteed.

WE WANT TO HEAR ABOUT YOUR PROBLEMS!
WE’RE READY. WE’RE WAITING.
LET’S SOLVE THE UNSOLVABLE.

OUR SUPPORT.

Data Mapping. EDI. Central monitoring. Whether it’s working intuitively or interface configuration. Things often work faster when you have a helping hand. When you have advice and support. When you get expert tips and tricks. That’s what our support is all about.

YOUR TRAINING.

Good education has always been the key to success. That’s why we train you and your team on how to use Lobster solutions. Personalised. Clear. In-depth. Logical. In general. And, of course, in detail.

LICENSES & INSTALLATION.

Sorry. But here at Lobster we don’t do disks or CDs. All you need is a web-enabled browser. Whatever the device. Wherever you are. What matters is the right licence. And we have that covered. Guaranteed.

SpeCIFIC ADVICE.

When the software isn`t the problem. But you’re trying to find out how best to integrate Lobster into your processes. We`re here to help you find the perfect solution. Challenge by challenge.

SUPPORT ACROSS
ALL AREAS.

And across all comms. Whether it’s email, telephone or TeamViewer. Our support teams offer tech, application and project-based assistance. Together with all their skills and know-how. You’ll be allocated a point of contact ahead of time, so that everything runs according to plan. For you. And for us. So there’s a face to a name. Which makes solving Lobster challenges that much easier. Together.


„Thank you so much for your help. It all works perfectly now. It’s always a great pleasure to work with the Lobster support team :)“
Julian Willerding | Sirl interaktive Logistik GmbH
„You have just broken the support team world record. Not once in my 30-year-and-counting IT career have I experienced a response that was that fast.“
Jürgen Akolk | Waldemar LINK GmbH & Co. KG
„Ha, it works now.... you never fail to impress. Thanks.“
Philippe Schaefer | Logwin Holding Aschaffenburg GmbH
„Many thanks for the - as always - quick and thorough response to my query. This ticket can now be closed.“
Dennis Winter | NOSTA Holding GmbH
„That would have taken me ages to figure out on my own. As always: Great support.“
Theo Krämer | Eberspächer Climate Control Systems GmbH & Co. KG

SEND US YOUR TECH-RELATED QUESTIONS
BY E-MAIL OR GIVE US A CALL:

Updates, upgrades, releases, support with communication logs (e.g. AS2, FTP, OFTP, HTTP, SAP ALE, SMTP, SSH, etc.) certificates, troubleshooting, security settings

Configuring connections: e.g. support with the creation of communication channels within partner administration / use of certificates / TLS encryption / database linking

Profile configuration: e.g. answering clearly defined questions (‘which filter solves a particular requirement?’ / ‘how does database transaction control work?’ / ‘which receipt agent or response path must be used?’ …

Runtime problems: e.g. Lobster_data won’t start / problems with the program accessing the file system, databases, mail servers etc.

…as well as additional support services that have to be agreed (e.g. special support, 24/7 support).

DROP US A MESSAGE OR CALL US NOW:
+49 8157 590 99 – 20

SEND US YOUR USER-RELATED QUESTIONS
BY E-MAIL OR GIVE US A CALL:

We can help with mapping creation  and with the successful implementation of  business process requirements within Lobster_data

Problem solving e.g. general advice on process mapping with Lobster_data / alternative solutions for existing profiles; Formats: e.g. syntax questions on CSV, XML, EDIFACT, JSON, EDIFACT, IDOC, XML etc. / content queries regarding ZUGfERD invoices

Support with software questions:

e.g. technical drafting of SQL queries in Lobster_data / Help with regex / use of character sets

Potential for optimisation: e.g. optimum software use, advice on performance enhancement and resource management

Optimisation potential: e.g. optimum software use, advice on performance improvement and resource management

JasperReports: connecting JasperReports to Lobster_data / free beginners training session (remote training courses)

DROP US A MESSAGE OR CALL US NOW:
+49 8157 590 99 – 20

SEND US YOUR TECH-RELATED QUESTIONS
BY E-MAIL OR GIVE US A CALL:

  • Implementing Lobster_scm and Lobster_pim software goes hand in hand with training our users in our ‘learning-by-doing’ workshops.
  • Our training sessions will teach you the Lobster system by showing you how to create your first function module all by yourself – under the watchful eye of our expert team, of course.
  • But fear not, we will slowly take the training wheels off as you move on to creating your second and third modules.
  • Your contacts at Lobster will also be on-hand to provide initial support when starting a new project phase. After that, they will be available for general project support, to answer questions and give guidance.
  • Step-by-step, you will slowly be able to take control of the development of your Lobster-based solution.
  • Your in-house IT colleagues can work independently, flexibly and respond quickly.
  • Our Lobster experts will make sure that you stay on track even when the going gets tough.
DROP US A MESSAGE OR CALL US NOW:
+49 8157 590 99 – 20

Technical Support

First Aid for:
    • Updates & upgrades
    • Communication logs
    • Configuration of links
    • Profil configuration
    • Runtime problems
Call to Action
FAST. ACCURATE. EFFICIENT.

Our tech-savy support teams have a solution for every problem. This means we can resolve our Lobster tickets without even breaking a sweat. On-the-spot problem solving. First-rate service. Just ask. The answer will be with you in no time.

User Support

First Aid for:
    • Solution approaches
    • Formats
    • Software engineering
    • Optimisation potential
    • Jasper reports
Call to Action
INDEPENDENT. FLEXIBLE. AUTONOMOUS.

Our User Support Team encourages users to work autonomously and independently with Lobster software. Application queries and processing questions are speedily resolved.

Project Support

First Aid For:
    • Configuration options
    • Business processes
    • Data flows
    • Project control
    • Process optimising
Call to Action
DO. IT. YOURSELF.

Our Project Support Team can help you configure your Lobster solution to suit your needs. Choose from a wide range of options. Establish data flows, create mappings or plan business processes.

TRAINING?
WE ALWAYS TAILOR
TO YOUR NEEDS!

AS EDI/ EAI service providers, we individually structure our Lobster_data training seminars to suit the needs of participants. You can expect to learn how to implement processes and solve specific issues. We also offer additional support via a number of content-related tutorials.


LOBSTER ACADEMY.

THE LOBSTER ACADEMY

TRAINING? As required! Just talk to us on.

INSTALLA... SORRY, WHAT?

IT’S SO EASY!

Just open the browser. From any device. Whether it be a laptop, tablet or mobile phone. At any time. From any place. With the new browser-based HTML5 interface, Lobster_data installation can now be completely containerised (e.g. Docker). Or dongle-based – you choose. This makes for highly flexible licencing. Lobster_data can move from on-site to data centre to cloud service providers – without breaking a sweat.

LET’S TALK.
LET’S TALK.

Great advice.
Great implementation.
It’s Lobster – what else
did you expect?

WE WISH WE HAD YOUR PROBLEMS .

No time or capacity to build or implement new and complex processes?
Not a problem: we’d love to help. We’re happy to take on service components and work packages quickly and flexibly. From conception to implementation of custom processes and process migration. Standardisation and integration? Data mapping? Central monitoring of all processes? There’s always a way. So, let’s chat about your challenges. We’ll find a solution that works for you.

LET’S TALK.