Technical Product Support
Your Trusted Partner for Technical Support.
Whether you’re trouble-shooting, optimising, or upgrading, you’re always supported in solving your technical challenges – quickly and efficiently.
Support? Sorted.
Support (Email): Available from 07:00 to 17:00
Emergency Hotline: Available from 08:00 to 16:00
Don’t Forget!
Please Note: Submit one ticket per issue.
Essential Email Requirements:
- Ensure the subject line follows this format: (INST:XXXXt)
- Provide a clear and detailed error description
- Attach relevant logs
- Add any other important information
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The Best Way to Reach Us.
It couldn’t be easier! For the fastest support, simply use the contact option within your Lobster product to open a support ticket.
John Doe
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Step 1
Send an Email Directly From Your Lobster Product.
Clicking the email link will open your default email client with a pre-filled message. The subject line will automatically include essential support details (such as your Installation ID), and relevant information like your version number will be included in the body of the email.
This enables us to quickly process your request without needing to ask for additional information.
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Step 2
Amend Your Subject Line.
Remember to replace < Your Question > with the topic of your inquiry in the subject line. Once you send the email, a support ticket will be created in our system.
John Doe
“Lorem ipsum dolor sit amet consectetur. Vitae eget tempus risus erat aliquet. Morbi non sit orci vitae eu enim.”
The Best Way to Reach Us.
It couldn’t be easier! For the fastest support, simply use the contact option within your Lobster product to open a support ticket.
John Doe
“Lorem ipsum dolor sit amet consectetur. Vitae eget tempus risus erat aliquet. Morbi non sit orci vitae eu enim.”
Step 3
We’ll Contact You.
Once you’ve submitted your request, rest assured that our support team is on it. We aim to respond as quickly as possible, and we’ll keep you informed every step of the way.
Tailored Support for Every Need.
Whether you need help with technical setup or user-specific guidance, our dedicated teams are here to ensure you get the most out of Lobster.
Technical Support.
Our technical support team is here to assist you with system-level issues, certificates, protocols, and security settings.
Our team offers support with:
- Bug fixes
- Protocols & certificates
- Updates to resolve priority ABC errors
- Upgrades and releases to expand your system’s functionality
User Support.
User support is tailored to help you with the specific application of Lobster_data. We assist with mapping, profile modelling (linking profiles, functions, etc.), and clarify any questions regarding interfaces or usage.
Our team provides advice on:
- Performance optimisation
- Resource managements
- Specific protocols for your use case
- All topics covered in the Lobster_data documentation
Explore Our Comprehensive Range of Tutorials.
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Support You Can Count On.
Lobster is known not only for our innovative, user-friendly tools but also for expert support that ensures you get the most out of our products, making your data work harder every day.
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Here When You Need Us.
From SMEs to global groups, businesses rave about Lobster’s support. Whether you need to talk about technical issues, updates, functions or features – there’s a support team for every issue. And best of all: 90% of tickets receive a human response in 3 hours or less.
Hummel
“Both the Support and Consulting teams were pivotal to the success of our project. I can wholeheartedly recommend Lobster to other companies.”
Support You Can Count On.
Lobster is known not only for our innovative, user-friendly tools but also for expert support that ensures you get the most out of our products, making your data work harder every day.
Leitz
“Lobster’s support team always gets back to us quickly with human in-depth responses. It truly is fantastic!”
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Resolutions at the Ready.
70% of tickets are resolved within the same working week. Thanks to our innovative ‘swarm intelligence’ approach, each request is managed by the same Lobster expert from start to finish – so you only have to explain your issue once.
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Trusted by 2,000+ Others.
At Lobster, we’re proud of the lasting partnerships we’ve built. Over 600 businesses have trusted us for 5 to 10 years, and 150 have stayed with us for 10 to 15 years. Lobster isn’t just a solution, but a trusted part of their journey.
John Doe
“Lorem ipsum dolor sit amet consectetur. Vitae eget tempus risus erat aliquet. Morbi non sit orci vitae eu enim.”
Innovative Support That Puts You First.
Leveraging cutting-edge AI and collaboration, we deliver faster, smarter support with greater transparency.
Innovative Support With the Swarm Model.
At Lobster, we’ve moved away from the traditional tiered support system and embraced the Swarm Model. Instead of passing tickets between levels, one dedicated team member handles a ticket from start to finish, ensuring quicker resolution. This collaborative approach eliminates delays and provides greater transparency, offering a smoother experience for everyone involved.
Meet Our AI Chatbot.
Our AI-powered chatbot is here to make your support experience quicker and easier. Whether you have a simple question or need guidance with a specific task, the chatbot is ready to help 24/7. It’s all about making your experience smoother, so you can focus on what really matters, with AI stepping in to support you every step of the way.
