Your Trusted Partner for Technical Support.

Support? Sorted.

Lobster Platform Support

[email protected]

Emergency Hotline for System Downtime

+49 8158 4529 350

Please Note: Submit one ticket per issue.

Essential Email Requirements:

Ensure the subject line follows this format: (INST:XXXXt)
Provide a clear and detailed error description
Attach relevant logs
Add any other important information

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Support You Can Count On.

Lobster is known not only for our innovative, user-friendly tools but also for expert support that ensures you get the most out of our products, making your data work harder every day.

Here When You Need Us.

From SMEs to global groups, businesses rave about Lobster’s support. Whether you need to talk about technical issues, updates, functions or features – there’s a support team for every issue. And best of all: 90% of tickets receive a human response in 3 hours or less.

Resolutions at the Ready.

70% of tickets are resolved within the same working week. Thanks to our innovative ‘swarm intelligence’ approach, each request is managed by the same Lobster expert from start to finish – so you only have to explain your issue once.

Trusted by 2,000+ Others.

At Lobster, we’re proud of the lasting partnerships we’ve built. Many businesses have stayed with us for 10 to 15 years. Lobster isn’t just a solution, but a trusted part of their journey.

Tailored Support for Every Need.

Whether you need help with technical setup or user-specific guidance, our dedicated teams are here to ensure you get the most out of Lobster.

Platform Support.

Covers the diagnosis and resolution of reproducible software errors within the Data Platform, this includes:

Analysis and verification of reported platform defects
Provision of fixes, patches, or workarounds for confirmed platform software issues
Assistance with general product usage and configuration
Answering questions regarding specific functionalities of the Data Platform
Guidance on how to use, configure, and navigate the Data Platform
Clarification of Data Platform behavior and support for general understanding
User Support explicitly excludes all solution assistance topics

Solution Assistance:

Covers all customer needs related to the design, development, and operation of solutions built on the Data Platform, this includes:

Consultation on solution architecture, profiles, processes, and configuration best practices
Assistance with interpreting and resolving errors arising during solution creation or execution
Support during project implementation, including requirements analysis and solution refinement

Innovative Support
That Puts You First.

Leveraging cutting-edge AI and collaboration, we deliver faster, smarter support with greater transparency.

Innovative Support With the Swarm Model.

At Lobster, we’ve moved away from the traditional tiered support system and embraced the Swarm Model. Instead of passing tickets between levels, one dedicated team member handles a ticket from start to finish, ensuring quicker resolution. This collaborative approach eliminates delays and provides greater transparency, offering a smoother experience for everyone involved.

Meet Our AI Chatbot.

Our AI-powered chatbot is here to make your support experience quicker and easier. Whether you have a simple question or need guidance with a specific task, the chatbot is ready to help 24/7. It’s all about making your experience smoother, so you can focus on what really matters, with AI stepping in to support you every step of the way.