Key Takeaways.
WMF, a global manufacturer of household and hospitality goods, faced significant challenges with managing monthly data peaks in invoicing. Lobster provided a solution that automated and simplified the process.
About WMF.
WMF is a leading manufacturer of household goods and products for the gastronomy and hotel sectors, present in over 120 countries. The company operates 20 locations and more than 350 stores and is a subsidiary of the French consortium Groupe SEB.
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Challenges.
WMF faced inefficiencies and errors in managing monthly invoicing peaks.
Data Volume Peaks.
Monthly invoicing caused significant data volume spikes, complicating management and processing. This led to delays and inefficiencies in handling invoices, potentially affecting cash flow and financial accuracy
Manual Booking Errors.
Booking numerous line items manually was error-prone and time-consuming, resulting in additional time spent on correction and reconciliations, reduced productivity.
Error Detection Issues.
Lack of a reliable process for detecting input errors led to tedious error resolution. The inability to quickly identify and address errors led to frustration among staff, impacting overall efficiency and accuracy.
Approach.
WMF implemented Lobster’s Data Platform to modernise and simplify its invoicing process.
Step 1
Implementation & Onboarding.
WMF transitioned to Lobster with minimal external support, enabling a largely independent migration. The software was installed on WMF’s servers with access via the browser, removing the need for individual installations.
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Step 2
Training & User Autonomy.
WMF received training that allowed them to manage data conversions and processes autonomously, with support available as needed. WMF have benefited from Lobster’s intuitive interface and comprehensive process transparency, which have significantly eased their daily tasks.
Technical Set-Up.
Lobster integrated with WMF’s SAP ERP, MySQL, and JasperReports systems.
It handled various data formats and protocols, including REMADV, IDoc, EDIFACT, DESADV, Excel, PDF, XML, and BORD512, via the X400 protocol.
Technical Set-Up.
Lobster integrated with WMF’s SAP ERP, MySQL, and JasperReports systems. It handled various data formats and protocols, including REMADV, IDoc, EDIFACT, DESADV, Excel, PDF, XML, and BORD512, via the X400 protocol.
Outcome.
By implementing its Data Platform Lobster unlocked substantial efficiency and accuracy gains in WMF’s invoicing process.
Faster Booking Process.
The booking time was reduced from 4 days to just 3-5 minutes, significantly speeding up operations.
Error Reduction.
Automated processes minimised manual errors and the need for extensive error resolution.
On Top: Efficient Data Conversion.
Transparent data conversion streamlined the handling of various data formats.
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Achim Straile
“Not having to license every minor change was a huge selling point when choosing Lobster. Compared to our old system, Lobster simply offers a better product.”
Lower Costs.
Faster Processes.
Enhanced Efficiency.
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What's Next.
WMF continues to leverage Lobster for ongoing efficiency improvements.
Future Challenges.
WMF anticipates managing growing data volumes and evolving invoicing requirements.
Lobster's Role.
Lobster will support WMF in adapting to future needs with scalable solutions and continued efficiency enhancements.
