As an innovative software provider for digital transformation, Lobster helped the clearing agency for private practices, hospitals and laboratories, PVS, successfully implement the data integration solution Lobster_data, improving the customer experience of 10,000 PVS customers in the process.

With 7.6 million transactions processed annually, PVS was struggling under the combined weight of inefficient day-to-day business processes, error-prone practices for manually inputting patient data, staff bottlenecks due to a shortage of skilled employees with experience in similar systems (PERL programming language), strict healthcare format restrictions and interface requirements that were not IT-based but were prescribed by committees and associations.

The Lobster_data software offered PVS a range of benefits: from fast, error-free invoice processing as a cost and competitive advantage to seamless data management despite strict healthcare regulations to the ability to expand its team with non-IT employees thanks to configurable, drag-&-drop interfaces. With Lobster, setting up and handling entire process chains is easy. There is no need for splitting processes into sub-steps and a standardised checks quickly locate incorrect data entries.